Terms and Conditions
These Terms and Conditions ("Agreement") govern the provision of Therapeutic Massage Services by Abide In Me Therapeutic Massage Services ("AIM Massage Therapy" and/or "AIM"). Member's acceptance of the services from AIM Massage Therapy shall be deemed to constitute acceptance of the Terms and Conditions contained herein:
AIM Wellness Membership
It is our aim to establish a professional, safe, confidential and continual relationship with our members to ensure the benefits of wellness support.
As members are welcoming us into their homes, we pride ourselves in maintaining a professional, comfortable and trustworthy bond by making every effort to create a safe environment and experience for members and Therapists. Therefore, the program is an exclusive offer to those who have a preexisting connection with an AIM Consultant or AIM Licensed Therapist or who has been referred by a current member.
Individuals must register, and be at least 18 years old, to become a member of the AIM Wellness Membership program to benefit from our in-home massage treatments.
AIM Wellness Membership is only extended to individuals in the New York City (including Long Island, White Plains, Westchester and Rockland Counties) and New Jersey areas. Membership will not be accepted if an individual's primary location to receive treatments is outside of the aforementioned parameter.
Each membership request is reviewed by the admin team to ensure all individuals meet the above membership criteria. It can take up to 2 days to review pending requests. Potential members will receive an email update with their membership status.
In an effort to maximize the effectiveness of your massage session and to ensure a safe and comfortable treatment, prior to securing your first scheduled appointment, members must complete a health and wellness intake form on the AIM Wellness Membership website. The information gathered will be used to verify any conditions that may restrict treatment and to determine wellness goals.
AIM Massage Therapists will use discretion to determine if treatment should be conducted and reserves the right to decline services if treatment is deemed unsafe for the member and/or Massage Therapist. Please note that we do not currently accept appointments from women who are pregnant or individuals with severe medical conditions, such as any form of cancer or major surgeries.
All information collected will be confidential and never shared with third parties without written permission from the member.
Intake forms will be periodically reviewed for updates.
Scheduling and Appointment
Once an intake form has been completed and verified, members will be prompted to schedule a massage session.
Members are asked to allow for an additional 15 minutes prior to their scheduled appointment time to participate in a consultation with their Massage Therapist.
For training purposes consultations and treatments may be monitored and recorded.
Your Therapist will be accompanied by their Assistant who will prepare you for your massage session. The Assistant will prep the session area, which includes setting up the equipment and soft ambient music, and be available to answer any questions you may have prior to the start of the scheduled session.
Once you are comfortable to receive your massage, your Therapist will proceed with your customized session, periodically asking how you are feeling. After the session, your Therapist will assist you off the chair or table and encourage you to take deep breaths, drink plenty of water and schedule an appointment to receive regular treatments.
Member acknowledges that massage treatments obtained through AIM Massage Therapy in all likelihood will not be covered services under their benefit plan, the Medicare program, a state Medicaid program, or any health insurance plan whether government-sponsored or private. Member acknowledges and agrees that AIM Massage Therapy will not file any claims with their insurance benefit plan, the Medicare program, a state Medicaid program, or any other third party medical benefits program, and that the services received from AIM Massage Therapy may not be eligible for reimbursement under such plans.
Scheduling and Payment
Members are required to schedule session appointments using our online portal. Members will be prompted to remit full payment of service during appointment scheduling. An appointment is considered confirmed when payment is made.
Prices and Fees
The prices listed on each service are the standard fees for the listed sessions; which, at our sole discretion, we reserve the right to change at any time.
Listed session prices exclude taxes and fees. However, depending on member's jurisdiction, applicable sales tax and fees will be applied and reflected in the total price.
The offering of gratuity to the Massage Therapist is not included or required; however is accepted and appreciated.
Cancellations, Schedule Changes and Refunds
As a courtesy to our Therapists, we request a minimum of 24 hours notice from the member be given to AIM Massage Therapy to cancel or reschedule a confirmed appointment. No refunds will be provided for any paid and confirmed appointments; however, prepaid payments will be used toward a rescheduled appointment time.
In the unlikely event that the Massage Therapist is unable to perform the service due to an injury, illness, act of God or other cause beyond their control, the Massage Therapist will make every effort to secure a replacement Therapist. If a replacement Therapist can not be provided, AIM Massage Therapy will coordinate with the member to reschedule a future session. Prepaid payments will be used toward the rescheduled appointment time.
Consent to Electronic Communications
When you register with AIM Massage Therapy, we will send you a text message and/or email notification to keep you informed about your membership, including confirmations and reminders of appointments. By participating in the program, you agree to receive messages and notifications regarding your use of the service. Messages and notifications are for informational purposes only.
If you wish to remove yourself from our message database, you may disable notifications by notifying us via text or email, using “STOP”, "UNSUBSCRIBE”, “REMOVE” or “OPT-OUT” in the message subject line.
You acknowledge, understand and agree that when using the service, you may be responsible for standard phone, data and messaging charges from your wireless carrier. Under no circumstances will AIM Massage Therapy be responsible for any wireless email, data, phone, or text messaging charges incurred by you.
You acknowledge that any terms between you and any third-party provider create no obligation or responsibility on the part of AIM Massage Therapy, and that AIM Massage Therapy is not responsible for any failure of warranty by any such third party. AIM Massage Therapy cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile carrier's service, it may not be possible to transmit a text message to you successfully. We have no liability for transmission delays or message failures.
AIM Massage Therapy is committed to promoting the welfare and well-being of the member over and above any personal consideration.
Massage Therapists accept the responsibility to "do no harm" to the physical, mental and emotional well-being of self and members and to conduct themselves in a professional manner to provide the best possible treatment for members.
AIM acknowledges to be honest in continual communication with the member on policies and treatments.
AIM respects the confidential nature of the professional relationship with members and acknowledges each member's right to privacy within the constraints of the law.
AIM upholds the highest standards to not discriminate based on race, gender, religion, physical makeup or sexual orientation.
AIM agrees to demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training.
As Certified and Licensed Massage Therapists, it is our responsibility to provide accreditation, maintain quality control and be accountable to the practice of Massage Therapy.
A suitable and safe area for the session to take place and a working electrical outlet must be provided by the member.
Members are encouraged to give feedback to their Massage Therapist and to communicate during treatments.
Members are asked to allow for an additional 15 minutes prior to and post their scheduled appointment time to allot for session setup, breakdown and/or consultation/feedback.
Members are expected to make at least one appointment within 3 months of registration and/or their last session to be in good standing. If member does not have an active account, AIM Massage Therapy reserves the right to deactivate members' account. It is the member’s responsibility to contact us directly for reactivation.
Membership benefits are for active members in good standing with AIM Massage Therapy.
- Half off treatment during birthday month
Limited to 1 session only. Benefit valid for the entire birthday month; commencing on the first day of the referenced month. However, will expire upon use and/or on the last day of the referenced month.
- $10 off your next session for referring a friend to become a member (referred friend will receive $10 off their first membership session)
Limited to 1 session only. Benefit will expire upon use and/or within 1 month of issue.
- Membership-only specials including newsletters, rewards and early promotional offers
- Post treatment consultations for continued wellness support
- For Reconnect Package sessions, members are only permitted to bring one (1) guest per scheduled appointment.
The nature of each session is for the basic purpose of relief from stress and muscular tension. Massage services provided are not for the solicitation of sensual desires nor are a replacement for medical or psychological care or treatment.
AIM Massage Therapy reserves the right to immediately terminate a booked session if the member expresses any inappropriate behavior (including but not limited to drug use, excessive drinking, illicit or sexually suggestive remarks or sexual advances). The member will be charged for the full price of the booked service.
AIM Massage Therapy reserves the right to cancel any membership at any time.
This Agreement will terminate automatically if either party shall be in breach of any of its obligations under this Agreement.
Updated: May 6, 2019